how can your employees give you a credit and then take it back. I gave them the tracking number then they told me they didn’t get them. Then after months of fighting they gave me the credit and I went to pay my bill today and it’s back on there. At this point I called the corporate office and explained my situation. Stephenson, I totally understand since retirees can no longer benefit the company, you don’t want to increase any of our benefits; also changing our health insurance.The next day I received a call from a very nice and helpful lady by the name of Ruth, Case Manager. The policy doesn’t make my life easier, but I do understand. Have had issues with phone representatives at ATT previously – very long calls, but today was the worst. Those reps we spoke with who seemed to be in a call center could not hear us and we could not hear them because of the noise level behind them wherever they are.) No representatives seem to know any simple answers for simple questions. Instead we had the most horrendous customer service we have experienced with ANY company in the last many years.
Transfer account responsibility from our son’s account to us. No rep we have spoken with knows how to give simple instructions .Took me months to finally be able to speak to someone that understands English and conducts business like a professional, just to cancel my service.Now it’s been months since and I am still getting bills. Waiting on hold for hours, only to speak to an incompetent.I can go into detail and waste several more hours of my time explaining!I have absolutely no more patience with this horrible company and since I can’t contact anyone to speak to either on the phone, chat, Facebook, Twitter or your message board I am here to tell you that this bill is not valid and it won’t be paid. Then they told me that they could not supply the service that was sold to me when I bought the product!I don’t want a Verizon signal; I want an AT&T signal.Thankfully I am old enough for my wants not to hurt me. Cornell Reply ATT changed their auto payment (credit card) date, so I was charged 2 (correct amount) on August 8th, but then again on August 21st for 4 (missing monthly credit).There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. In September 2018, the company announced that it has introduced a suite of blockchain solutions to allow enterprises in various industries to track and manage information more efficiently. Being a stock holder I guess I own part of CNN, but believe me it will not be for long. So tired and exhausted from this effort that should have been pleasant and easy.AT&T is currently the largest provider of fixed and mobile telephone services in the US. Reply att suck double charging, can not explain the overcharges. Is there anyone out there at ATT corporate that cares? I looked up an email clicked on it then it went back to the website to the live chat. Reply After deciding to switch cell phone carriers due to “very poor to no service” I contacted your service department and requested unlock codes for my two cell phones.In this day of computers it only take a push of a key for this to be taken care of.Unless this is AT&Ts new way to rip of the elderly that may not have held onto their return slip from UPS. You may call and we can go over what has been going on, But if you are not in a position to do something as the has been the case with the 9 different people i’ve talked to about this don’t bother me and I’ll find a way that wont be so nice.